FAQS

Get answers to the most popular questions we get. If you still have a question about our services or properties, please don't hesitate to contact us.

Landlord

  • Are you accepting any new landlords and rentals to manage?

    Yes! Partnering with Property Management at RE/MAX South Coast ensures that your property is managed professionally, efficiently, and effectively. We strive to serve both our property owners and tenants with respect and dignity, helping both parties achieve their goal of successful housing. Contact us today to learn how we can assist you!

  • What is your management fee?

    We will work with you to find a competitive and transparent management fee structure that suits your rentals and creates a win-win for everyone.

  • Where will my property be advertised?

    We list your rentals on high traffic sites such as Zillow, Trulia, Hotpads, Dwellsy, RentalSource, and more.  


    We will also market them here on our website and other channels as needed to ensure full occupancy and maximum return.

  • How often will I receive distributions & how are they made?

    Owner's distributions are typically disbursed by the 5th of the following month by either check or ACH direct deposit into your account.

  • Do you screen the tenants you lease to?

    As part of our rental applications, we also request background checks via TransUnion paid for by the tenant's application fee. This includes criminal history, eviction history, and a credit report to ensure we bring in the best tenants.

  • Can I login to an owner portal to view payments?

    Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.

  • If I want to list my property, do I have to sell it with you?

    No, we want to earn your business! When the time comes to sell your property, we would love to assist, but we want that choice to be based on a solid foundation and relationship we have built managing your properties. We have several in-house Brokers that are familiar with and can assist with the sale of investment properties, we will also coordinate with out-of-office Brokers if that is your preferred option.

Tenant

  • When can I schedule a showing?

    Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

  • Who needs to fill out an application?

    Any adult over the age of 18 will fill out an application and pay the non-refundable application fee.

  • Do you run background checks?

    Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history. 


    If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

  • Do you require a security deposit?

    Yes. Typically, the amount is one month’s rent, but can vary per rental, please check the rental advertisement.

  • How long is the lease term?

    Leases normally run for one year, but can vary per rental, please check the rental advertisement.

  • How quickly can I move in?

    Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    1. Pay your rent online.

    2. View your previous and upcoming payments.

    3. Add your renter's insurance information.

    4. Submit and track maintenance requests.

  • Why should I rent with you?

    We are committed to providing fair, accurate information on the condition of every property and we strive to serve both our property owners and tenants with respect and dignity, helping both parties achieve their goal of successful housing.

  • If something is broken, will you fix it?

    We will always fix everything that is our responsibility as outlined in your lease agreement. 


    If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

  • How often is rent due and how can I pay it?

    Typically, rent is due on the 1st of each month.

    We have a variety of payment options including one-time and automatic payments online through credit card, debit card, or ACH (eCheck wire transfer from your bank account). You can also drop off or mail a personal check, certified check, or money order to our office at any time, or drop off cash or use Venmo.

  • How do I access my Tenant Portal?

    You will receive an automated invitation to your email for the tenant portal. You can also click here to watch a video on using the portal.

Commercial

  • When can I schedule a showing?

    Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

  • How long are the lease terms typically?

    Lease terms can vary, but most commercial leases are longer than residential ones, often ranging from 3 to 5 years. We can also discuss flexible options depending on your business needs.

  • What is included in the rent?

    The inclusions in your rent depend on the type of lease you sign. Usually, rent covers the basic occupancy of the space. Additional costs like utilities, maintenance, and property taxes may or may not be included. Please check with the property advertisement and with our staff for specific property inclusions.

  • What's the process for maintenance requests?

    We strive for prompt and effective resolution of any maintenance issues. Generally, tenants can submit maintenance requests through our online portal for quick response and tracking.

  • How quickly can I move in?

    Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information (if needed).
    4. Submit and track maintenance requests.

  • How is the rent price determined?

    Rent is usually determined by the square footage of the space, its location, and current market conditions. Additional amenities and features can also affect pricing.

  • How do I access my Tenant Portal?

    You will receive an automated invitation to your email for the tenant portal. You can also click here to watch a video on using the portal.